Returns & Exchanges
At Johnson Fitness, we are committed to your health and satisfaction by offering a 30-day return window on all premium exercise equipment and accessories. If your gear doesn't help you reach your peak performance, we will work with you to make it right.
Initiate Your Request
Contact our customer support team or log into your account portal to submit a return authorization request within 30 days of delivery.
Package Your Equipment
Securely pack the item in its original packaging, ensuring all bolts, manuals, and power cables are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location or schedule a freight pickup for large machinery.
Receive Your Refund
Once our technicians inspect the equipment at our warehouse, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing